Breakage from Shipping in Extreme Heat Wave

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Posted ByLinda Cutroneo on August 22, 2002 at 10:16:30:

Hi, I'm new to this Site but someone from Ruby Lane, where I have a shop, suggested you may be able to answer a question for me. I shipped, via Insured Priority Mail, a beautiful Spode Copeland, Tiffany plate to a customer in the middle of the 7+ day heat wave on the East Coast. It was wrapped in three sheets of bubble wrap and placed in the middle of a large Priority Mail box that was full of peanuts. When she received the plate, she told me that it was cracked and glued because it was sticky. Shipping during the heat wave from RI to VA has to be the cause because the plate was in mint condition when it left here. She didn't want to get the insurance saying I had sent to to her that way. Previously, she had bought an identical one and there was no problem. She reported me to Ruby Lane and to the BBB. Ruby Lane, to their credit has asked her to put in an Insurance claim. Sorry I'm so long winded about this but I want to give you the whole story. Anyway, my question to all of you is have you ever had bubble wrap melt and/or a plate crack from the heat in shipping? Thanks.

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